Southeastern Freight Lines History
Southeastern Freight Lines has a rich history in the trucking industry, one that dates back over 60 years ago when the company made their first delivery. The company has seen great success over the years and has a detailed approach in everything the company does. According to their website, Southeastern Freight Lines’ customer satisfaction has garnered more than 390 quality awards from some of the most respected companies in America. “This success comes directly from the efforts and commitment of our people.” Those 6,600 service-minded associates are what make Southeastern a truly unique company and unlike any other.
Some Of Southeastern Freight Lines’ Awards In Transportation
- American Trucking Association
- Ashland Distribution/Ashland Specialty Chemical
- Baxter Healthcare Corporation
- Beverage Air
- CH Robinson
- Sealed Air/Cryovac Division
- Dana Corporation
- E.I. Dupont
- Georgia Pacific
- Home Depot
- Invacare Corporation
- Logistics Management Magazine (Quest for Quality)
- Malcolm Baldrige
- Milliken & Company
- Novartis Crop Protection (now Syngenta)
- Ryder Carrier Management Services
- Shaw Industries
- Siemens Corporation
- MTS Sintech
- NYK Logistics
- Sonoco Products
- Springs Industries
- Tennant Company
- W.W. Grainger
Southeastern Freight Lines Service Centers
SEFL Quality Process
In 1991, Southeastern Freight Lines applied for the Malcolm Baldrige National Quality Award and were one of only five service organizations in the country to receive a site visit from the Malcolm Baldrige examiners.
After 7 years of Quality Improvement, SEFL felt positioned to integrate Process Improvement/Statistical Process Control (SPC) throughout our company. In 1992, our leadership made a commitment to incorporate formalized process improvement into our organization. Today, all associates are required to participate in training which emphasizes the basic tools for process improvement.
Through SPC, our formalized approach to process improvement allows SEFL to make decisions based on data (the facts) rather than opinions. The company’s basic SPC tools include:
- Flowcharting to give us a picture of the steps of the process. Flowcharting allows us to identify ways we can simplify the process through the elimination of unnecessary steps that do not add value.
- Brainstorming to generate ideas on how we can improve the process.
- Fishbone Diagrams to organize the ideas from our brainstorming session into the basic components of a process: people, methods, materials, machines, measurement and environment.
- Pareto Charts to identify where we can focus time and attention to reduce or eliminate errors in the process.
- Scatter Plots to identify relationships between process measures.
- Histograms to show us a picture of the variation in the process.
- Control Charts to allow us to measure the performance of the process and to show us who needs to participate in improving the process.
SEFL wanted to see continuous measurable improvement in all of our processes. SEFL’s goal was to shift the process average and squeeze out unfavorable variation by using control charts to indicate whether or not the company is achieving goals.
Southeastern Freight Lines Is Leading By Example
Rarely can you find a trucking company more focused on their customers and one that’s more decorated than SEFL. Their processes has allowed them to optimize their services around the company.